Grosvenor Casino is a household name in the UK gambling community. It is operated by the Rank Group of Companies. The establishment has been around since the ’70s and has been growing since. In fact, in 2013, it acquired Gala Casino and took over 19 land-based operations belonging to them. This single move made them the biggest casino brand in the UK.
Under the pressure of adapting to change, Grosvenor has ventured into the online casino business. This review intends to cover the essential features of the online casino and give an unbiased opinion on its operations.
Bonuses and Promotions
Grosvenor Casino has an appetising Welcome bonus for its new members. New customers are required to submit some information to complete a sign-up process. Once it is complete, the customer becomes part of the Grosvenor family and is eligible to claim a £20 welcome bonus. The new member has to deposit at least 20 Pounds for the cashier to transfer the bonus funds to their account. The funds are transferred instantly, although sometimes a delayed transfer may stall for up to 72 hours.
A wagering requirement of 5x has to be satisfied before any winnings can be withdrawn from Grosvenor. The casino also frowns upon even number bets staked using bonus money. Clients have up to 30 days to meet this wagering requirement lest it is confiscated. A member may use their bonus on all Grosvenor games in the casino except poker and sports betting.
No Deposit Bonus
Players in the United Kingdom receive a deposit-free bonus of £20. Only existing members are eligible for this bonus, that is, persons who have procured membership from any Grosvenor Casino in the United Kingdom. The deposit-free bonus is subject to a 1x rollover condition.
There are a host of promotional items in Grosvenor. Clicking on the promotions tab unveils a list of items that include daily jackpot promotions, reload bonuses, cash prizes, and other similar competitions. The promotions are mostly time-limited, but others are one-off items. It is, therefore, important to log in daily to see what Grosvenor has in store for you.
Grosvenor Casino offers many sportsbook bonuses. The first is a 10 Pound free bet that could be used on a particular set of games. The other bonus features in this category are double bet, bet and watch, and best odds.
Grosvenor customers earn Play Points each time they wager on a game. The points are stored on a plastic card. The card can be used to accumulate points from mobile and desktop online casinos or even the land-based casinos. Existing members can link their cards to reflect Play Points earned from online gaming.
Once a player has accumulated enough points, they can redeem them for prizes like television sets, iPads, and luxury hotel vacations. A member may also move up to the next level, that is, the Gold Card level if they accumulate enough points. At the Gold level, the member has more perks such as birthday bonuses.
Games contribute differently to the accumulation of points. For instance, 5 Pounds staked on a slot game will earn you 1 Point while 20 Pounds get you the same amount of points in poker. £1 pound worth of food or drinks is equivalent to one Play Point.
Software and Games
Grosvenor primarily runs on Playtech software. However, some other developers chip in with top names like Microgaming, IGT, NYX, Electracade, Endemol, Mazooma, Bede, Barcrest, Bally, WMS, OpenBet, and Games Warehouse are contributing to the gaming catalogue.
The games can be accessed within the browser or downloaded for play. The website can also be accessed using a smartphone. There is also a Grosvenor app for Android. The iOS version is work in progress.
Grosvenor proudly hosts a mélange of slot games from Microgaming, Bally, Novomatic, IGT, and Aristocrat Gaming. Novomatic slots in Grosvenor Casino include the very rare Fairy Queen and Indian Spirit.
Aristocrat slots are available to play for real money only. They include 50 Lions, 5 Dragons, Miss Kitty, and Tiki Torch. IGT make up the bulk of the slot games with over 50 titles on offer. These include Cats, Da Vinci’s Diamonds, Pharaoh’s Fortune, Siberian Storm, and Cleopatra.
New slot titles are added regularly. For instance, the below-listed Grosvenor slots were marked new at the time of this review:
- Asgardian Stones;
- Vikings Go Berserk;
- Black Ice;
- Money Towers;
- Steller Serengeti Lions;
- White Orchid;
- Amazons Diamonds;
- Fishing Frenzy;
- Wold Gold.
Table Games and Card Games
The casino offers both online and in-casino roulette options. There are a total of 6 Roulette titles in this establishment. They are Classic Roulette, European Roulette, Advanced Roulette, Grosvenor Roulette, and two versions of Live Roulette.
Seven blackjack variations can be found under the table and card tab. They include Grosvenor Premium Blackjack, Grosvenor Blackjack, Perfect Pairs Blackjack, Classic Blackjack, and two versions of live blackjack.
There are also a limited number of Video Poker options both as virtual table games and live dealer games. These will be covered under the live casino subsection.
Live dealer games at Grosvenor are broadcast from a studio in the United Kingdom. The games are streamed in HD and work seamlessly on both mobile and PC. The game collection is awe-inspiring. The casino has an offering of about 16 live games with at least two variations in each genre. The games are primarily provided for by Evolution Gaming, but one of two variants always come from Extreme Live Gaming.
Games like baccarat are exclusively offered as live games. Live dealer games include:
- Live Stud Poker
- Ultimate Texas Hold ‘Em
- Casino Hold ‘Em
- Live 3 Card Poker
- Live Baccarat
- Live Baccarat Super 6
- Victoria Roulette, and
- American Roulette, among others.
The number of payment methods at Grosvenor is underwhelming. The casino does not support as many methods as other casinos of its calibre. The casino’s website lists only seven mediums through which transactions may be conducted. These are:
- Paysafe Card;
No charges are incurred when the player makes deposits. The deposited amounts are reflected instantly in the customer’s account. Withdrawals may take some time before reflecting depending on the payment method used. Neteller and Skrill, which are both e-wallets, take a maximum of 24 hours for cash out requests to be processed. Credit and debit cards take at least three days. Prepaid vouchers do not support withdrawals. It is, therefore, not possible to withdraw using the Paysafe Card. MasterCard is not supported for withdrawals. The default withdrawal time as per the website is 3 to 7 working days.
First-time withdrawals are subject to a verification process where the requesting party has to send ID documents via email. The minimum deposit is £5 Pounds while minimum withdrawal is £30.
Grosvenor Casino operates primarily within the United Kingdom although it has branches in other parts of Europe. Its UK operations are regulated by the United Kingdom Gambling Commission who issue a license to every online casino establishment in that jurisdiction. The Alderney Gambling Control Commission further licenses it. Grosvenor only accepts nationals from the United Kingdom and Ireland.
Online security at Grosvenor is entrusted with Verisign Limited which is a big name in the industry.
Grosvenor Casino Payment Information
||Bank Wire Transfer, Cheque, Laser, Maestro, MasterCard, Neteller, PayPal, Solo, Switch, Ukash, Visa Electron, Visa
||Bank Wire Transfer, Cheque, Maestro, MasterCard, Neteller, PayPal, Ukash, Visa Debit, Visa Electron, Visa, Skrill
||EWallets: 24-48 hours Credit / Debit Cards: 2-5 days Bank Transfers: 3-7 days Cheques: 6-15 days Pending Time: 6-24 hours
||10 000 GBP/EUR per withdrawal
||Euros, British pounds sterling
Grosvenor Casino Other Information
||Playtech, NetEnt, Boss Media, Electracade, Ash Gaming, Cozy Games, Bally, IGT (WagerWorks), WMS, NextGen Gaming, Realistic Games, Blueprint Gaming, Endemol Games, Barcrest Games, Novomatic, Amaya (Chartwell), Yggdrasil Gaming, FremantleMedia, Probability, Core Gaming
||Support Mail Email: [email protected], Support Phone Telephone: 0800 083 1990